Frequently Asked Questions
Everything you need to know about your Paul Rich timepiece and shopping experience.
What kind of movements are used in Paul Rich watches?
We use high-precision movements, including reliable Japanese Quartz for our signature collections and sophisticated Automatic movements for our premium series, ensuring both accuracy and longevity.
How long does shipping take and is it free?
We offer free worldwide shipping on all orders. Delivery times typically range from 3 to 5 business days for domestic orders and 5 to 10 business days for international destinations.
Are Paul Rich watches water-resistant?
Yes, most of our timepieces feature a water resistance rating of 5 ATM, making them suitable for everyday use including hand washing and light rain. Please check the specific product page for detailed specifications.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal.
Do the watches come with a warranty?
Every Paul Rich watch comes with a 24-month international warranty from the date of purchase, covering any manufacturing defects in the movement, case, or crystal.
How do I adjust the size of my watch band?
Our link bracelets can be adjusted by removing links. We provide a small tool with most orders, or you can take your timepiece to any local jeweler for a professional fit.